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Complaints Advisor – Circa £26,000 pa

Permanent
Leeds
Posted 17 hours ago

Do you have Customer Service experience?  Are you currently seeking an exciting new permanent job?  Would you like to work within a multi award-winning company with ambitious growth plans and a great team culture?  Is Leeds, West Yorkshire convenient for you?  If so, this could be the perfect job for you!

  Your duties as Complaints Advisor will include:
  • Handling escalated customer complaints received internally or through alternate customer feedback avenues
  • Providing appropriate solutions and alternatives within the time limits
  • Following up to ensure resolution and customer satisfaction
  • Keeping records of customer interactions, process customer accounts and file documents in line with GDPR and best practice
  • Updating the admin platform regularly to ensure all information is being recorded correctly, accurately and timely with each activity
  • Ensuring processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service
  You will have:
  • Customer Service experience
  • Professional and clear telephone manner
  • Active listening skills and appropriate empathy
  • Good command of English grammar and language for accuracy in written communication
  • Experience of owning a customer enquiry/ complaint through to resolution
  • Experience of working in a fast paced, vibrant and at times, pressured environment
  In addition, you will be a driven, self-motivated, respectful, caring, compassionate, patient, approachable and friendly team player with a strong work ethic and desire to provide an outstanding customer experience. In return, our client offers a great working environment, free onsite parking, outstanding facilities and a very, very generous benefits package! So, if you are interested in being part of a great organisation, please contact Deborah IMMEDIATELY on 01274 865878 or 07572 050083 to discuss further. Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.

Job Features

Job CategoryCustomer Service
Job LevelFull-time
LocationLeeds, West Yorkshire
Job CodeEP6391
SalaryCirca £26,000 pa

Do you have Customer Service experience?  Are you currently seeking an exciting new permanent job?  Would you like to work within a multi award-winning company with ambitious growth plans and a grea...

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Customer Service Coordinator – £12.82 – £13.85 per hour

Temporary
Mirfield
Posted 1 week ago

Are you an experienced Customer Service Coordinator seeking temporary work to start ASAP?  Would you like to work for a highly reputable, very well-established and award-winning company?  Is Mirfield, West Yorkshire convenient for you?  If so, this could be just the job for you!

  Working as Customer Service Coordinator, your duties will include:
  • Processing sales orders and acknowledging orders back to customers
  • Making amendments to orders, advising customers of any shortages, quantity changes or changes in delivery dates
  • Booking in deliveries and all related paperwork
  • Maintaining complaints and returns database, raising returns notes, credit notes and sundry invoices
  • Raising proforma invoices, arranging transport, creating new product codes and prices
  • Scanning PODs, checking hauliers invoices are correct prior to authorising for payment
  • Actioning daily invoice/billing run
  • Updating customer information via online systems/portals
  You will have:  
  • Customer service experience
  • Excellent verbal and written communication skills
  • Strong administration skills
  • Excellent attention to details
  • MS Office experience
  In return our client offers a very pleasant working environment, great working hours and free parking! This role is temporary to start IMMEDIATELY for approximately 3 months. If you are interested, please call Deborah ASAP on 01274 865878 to discuss further. Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.    

Job Features

Job CategoryCustomer Service
Job LevelFull-time
Job CodeJ2
LocationMirfield, West Yorkshire
Salary£12.82 - £13.85 per hour

Are you an experienced Customer Service Coordinator seeking temporary work to start ASAP?  Would you like to work for a highly reputable, very well-established and award-winning company?  Is Mirfiel...

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Conveyancer – £40,000 – £60,000 pa

Permanent
Pontefract
Posted 2 weeks ago

Are you a qualified Solicitor, Legal Executive or Licensed Conveyancer with 5 years PQE?  Would you like to work within an award-winning, growing law firm who are passionate about making a difference, and offer a very generous benefits package and hybrid working?  Is Pontefract, West Yorkshire convenient for you?  If so, this could be the perfect job opportunity for you!

  Working within a busy, friendly Residential Conveyancing team, your duties as Conveyancer will include:
  • Managing a full and varied caseload of both freehold and leasehold sales and re-mortgages, transfers of equity, right to buys and shared ownership schemes from start to finish
  • Deal with client work as allocated by the Partner in charge
  • Ensuring that all client work is progressed expeditiously and that the client is kept regularly informed on progress
  • Exercising high standards of client care at all times in a professional and pleasant manner
  • Ensuring confidentiality and security of documentation and information
  • Complying with Solicitors Accounts Rules and the rules on Professional Conduct of Solicitors
  • Proactively promoting the services of the firm and its image
  • Day-to-day handling of a wide variety of cases
You will have:
  • Good interpersonal skills with a positive ‘can do’ attitude
  • Professional dress and demeanor
  • Ability to stay calm under pressure
  • Exceptional organisational skills, able to self-manage and prioritise own workload
  • Good computer and word processing skills
  • Interest in business development projects and excellent relationship building skills
  • Commitment to ethos, values and strategy of the firm
  In return, our client offers an outstanding team working environment and an extensive benefits package. This role is permanent and the hours of work are 09:00 until 17:00 Monday to Friday, with the option to work hybrid - 3 days working in the office and x 2 days at home if preferred. If you are interested, please call Deborah  Austin IMMEDIATELY on 01274 865878 to discuss further. Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.    

Job Features

Job CategoryLegal
Job LevelFull-time
Job CodeEP6407
LocationPontefract
Salary£40,000 - £60,000 pa

Are you a qualified Solicitor, Legal Executive or Licensed Conveyancer with 5 years PQE?  Would you like to work within an award-winning, growing law firm who are passionate about making a difference...

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Part-time Maintenance Officer / Facilities – £12.50 – £14.00 per hour

Permanent
West Yorkshire
Posted 3 weeks ago

Are you an experienced Maintenance Officer with experience in facilities seeking a new permanent job offering part-time hours?  Would you like to work within one of West Yorkshires' award-winning leading law firms?  Is West Yorkshire convenient for you?  If so, this could be the ideal part-time job for you!

Working as part of the Facilities Team ensuring the smooth operation of nine sites across West Yorkshire, your duties as Part-time Maintenance Officer will include:  
  • Carrying out general maintenance and repair tasks
  • Promoting health and safety regulations
  • Ensuring the office sites remain safe, functional and well presented for staff and visitors
  • Conducting office inspections
  • Dealing with Contractors and contracted work in buildings and grounds
  You will have:  
  • Full, clean driving license
  • Practical skills in basic building maintenance and repair
  • The ability to work independently and manage workload effectively and use own initiative
  • Excellent communication skills
  • A helpful and proactive attitude
  • Experience of Microsoft Outlook
  Previous maintenance or facilities experience in an office environment would be advantageous.   In addition, you will be professional, proactive and enthusiastic, along with a positive approach to your work. The part-time hours are 22.5 per week, over x 3 full days which are flexible to meet your requirements. In return our client offers a fantastic, very friendly and value driven team working environment! If you are interested, please call Deborah IMMEDIATELY on 01274 865878 or 07572 050083 to discuss further. Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.

Job Features

Job CategoryMaintenance / Facilities
Job LevelPart-time
LocationWest Yorkshire
Job CodeEP6406
Salary£12.50 - £14.00 per hour

Are you an experienced Maintenance Officer with experience in facilities seeking a new permanent job offering part-time hours?  Would you like to work within one of West Yorkshires' award-winning lea...

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Administrator – £25,400 pa

Permanent
Leeds
Posted 4 weeks ago

Are you and experienced Administrator currently seeking an exciting new permanent job?  Would you like to work within an award-winning, growing company that really values its staff and offers excellent career development? Is a great team culture, outstanding benefits and free onsite parking important to you?  Is Leeds, West Yorkshire convenient for you?  If so, this could be the perfect job for you!

  Your duties as Administrator will include:  
  • Communicating effectively with customers
  • Providing clear, accurate, and timely information about products and services, with the aim of achieving positive outcomes for customers
  • Maintaining accurate and up-to-date records
  • Managing and resolving customer emails efficiently, ensuring all issues are addressed in a timely manner
  • Ensuring all customers receive relevant and timely support, tailored to their specific circumstances
  • Updating in-house systems and Excel documentation as necessary, ensuring all information is current and accurate
  • Assisting with planning and administrative duties as required to support team operations
  You will have:
  • Previous admin experience
  • A flexible and adaptable approach, with the ability to handle a range of tasks and workloads
  • Good IT literacy, with proficiency in Word, Excel and Outlook
  • Commitment to achieving the best outcomes for customers, with a focus on delivering excellent service, being passionate about providing exceptional service levels and ensuring customer satisfaction
  • The ability to liaise effectively with colleagues and customers
  In addition, you will be self-motivated, confident working independently, as well as being a team player, respectful, caring, compassionate and patient with a strong work ethic and desire to provide an outstanding customer experience. In return, our client offers a great working environment, free onsite parking, outstanding facilities and a very, very generous benefits package! So, if you are interested in being part of a great organisation, please contact Deborah IMMEDIATELY on 01274 865878 or 07572 050083 to discuss further. Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.  

Job Features

Job CategoryAdministration
Job LevelFull-time
LocationLeeds, West Yorkshire
Job CodeEP6405
Salary£25,400 pa

Are you and experienced Administrator currently seeking an exciting new permanent job?  Would you like to work within an award-winning, growing company that really values its staff and offers excelle...

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HR Administrator – Circa £27,000 pa

Permanent
Leeds
Posted 1 month ago

Are you an experienced Administrator seeking a new permanent job in HR?  Would you like to work within a growing company offering the opportunity to develop your career?  Is Leeds, West Yorkshire convenient for you?  If so, this could be the perfect job for you!

  Working within a very friendly team, your duties as HR Administrator will include:
  • HR Administration: updating and maintaining employee records, assisting in the recruitment process, facilitating onboarding of new employees, assisting with payroll and preparing HR related reports and correspondence
  • Compliance Administration: monitoring and updating records, assisting with audits, inspections and compliance reporting, staying up to date with changes in employment and health and safety regulations
  • Health & Safety Administration: assisting in the implementation and maintenance of health and safety policies and procedures, coordinate and record staff training, maintaining risk assessments, accident reports and acting as point of contact for any queries
  • Overseeing general office management, ensuring a well organised, efficient and compliant workspace, managing supplies and equipment, assisting with company events, meetings and staff activities
  You will have:
  • Previous experience carrying out a similar role, having strong administration skills
  • Clear and effective communication skills
  • First class attention to detail
  • Excellent IT skills
  • The ability to use own initiative and make decisions
  In addition, you will be approachable, adaptable, flexible and organised with strong problem solving skills and a friendly personality. In return, our client offers an incredibly generous benefits package, free parking and an outstanding working environment! So, if you are interested in enhancing your career within a great company with ambitious growth plans, please contact Deborah IMMEDIATELY on 01274 865878 or 07572 050083 to discuss further. Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.

Job Features

Job CategoryAdministration, HR
Job LevelFull-time
LocationLeeds, West Yorkshire
Job CodeEP6404
SalaryCirca £27,000 pa

Are you an experienced Administrator seeking a new permanent job in HR?  Would you like to work within a growing company offering the opportunity to develop your career?  Is Leeds, West Yorkshire co...

Quick Apply Read More

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    elite personnel
    Elite personnel are an independent recruitment agency who work with a range of businesses across West Yorkshire and nationwide. We pride ourselves on providing a personalised service for both job applicants and employers. We really get to know our clients and take the time to understand what they’re looking for. We then work closely with applicants from our large database of jobseekers to match their skills, experience and aspirations to an organisation that’s right for them. Our experienced Recruitment Consultants aim to build long-standing relationships with our clients and jobseekers, which is reflected in our client and candidate testimonials and our excellent track record. Our staff are friendly and professional, and will provide advice, support and feedback based on their experience and knowledge of the recruitment industry. We believe in providing a high-quality service that is recognised by the Recruitment and Employment Confederation (REC) and adheres to ISO 9001 quality standards.
    We value both clients and candidates highly. We believe that trust, loyalty and honesty combined with experience, professionalism and respect are the best building blocks for long term relationships.
    Deborah Austin, Managing Director, Elite Personnel

    Send your CV to elite and see how we can help you

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